Five years of creating value through design, research and facilitation.
This is me
Originally from India, I moved to the UK to train as an Interior Architect and later as a Service Designer. In the last decade, I have lived in four countries and within my work, I combine the best from my cultural experiences, different disciplines and my love for Design and Agile Thinking.
Design Thinking Service Design
Design Sprint Moderation
Facilitation Design Workshop
Usability Testing Prototyping
Mindfulness Public Speaking
Being kind, compassionate and humble are my top values.
I work best within inter-disciplinary teams where the work is done as one team with the user at the centre of pretty much every decision making. I thrive in an environment where there is open & transparent exchange and where we speak a common design language.
I can support you with Service Design tools, methods and research. I can coach and guide teams to follow the Design Thinking process which will enable them with the user-centric approach.
I am okay with ambiguity
I trust in the Design Thinking process and understand the real life constraints with the stakeholders involved, which can bring uncertainty in the creative process. In ambiguous situations, I stick to the user needs and learn by testing ideas with them.
Coaching is at my core
...and that is why I thoroughly enjoy designing and conducting design workshops and design sprints. It is the opportunity where I want the outcome to be the best. Hence I work towards enabling participants with the right tools and methods so that their creativity can be pushed to the ultimate level.
My secret weapon is observation
As an ambivert, I can be quiet at times. That only means that I am thinking and letting my other senses to take over. I do not believe is saying something for the sake of it, or to simply sound clever. If I have nothing to say, I will keep on observing.
Conscious decision making
Thanks to my over two years of regular meditation practice, I tend to find myself in situations where I make different decisions than everybody else in the room. This is not necessarily a good or bad thing, but I like to consider the consequences of a decision rather than the cleverness of an idea.
The user is the star
This one is self-explanatory and ubiquitous amongst every user-centric designer . But for me, making sense of the user insights correctly means that it can bring a lot of clarity and can give a strong direction to the project or the team. As a result, also adds more fun, collaboration and satisfaction to everybody.
The shared brain
For me, holistic thinking does not only mean that we as designers should think about different touch points and how the users are interacting with them. It also mean that disciplines like UX, UI, Tech, etc. should all work together closely and to use the power of our shared brains.